The eM Client Licensing Model

Whether you’re managing a small business, managing your day-to-day tasks, or just responding to emails; eM Client has an option for you. We offer different licenses based on what you need from your eM Client application. This article provides an overview of our licensing model to help clarify the conditions and features available for each type of license. The intention of our licensing model is to create a peaceful experience for all of our users.

Users have three licensing options: Free for individuals, Pro for individuals, and Business Pro for companies. The option you choose depends on which features you want to access in eM Client. If you want to access eM Client on multiple devices; you’ll need to obtain separate licenses or a multi-device license that can be used for all of your devices - since our model is per-device.

Pro license 30 day free trial

If you haven’t used eM Client yet, you can test out the Pro version before buying a license. We offer a 30 day free trial of the Pro license for individuals for users new to the application. The trial begins right after you install eM Client for the first time. Try out features like Snooze, Attachments View and Automatic Message Translation that are usually only available for users with a paid Pro license.

After the 30 days are over, you’ll need to register and activate your Free license. Or, you can purchase a Pro license to keep your access to Pro features! The eM Client application will remain in offline mode until you activate a valid license.

What is the Free license for eM Client?

A Free eM Client license gives users access to email, calendar, contacts, and task management. Users with a free license can add up to two email accounts. If you need support, eM Client free license users have the option of visiting the Community forum.

The Free license is only available for personal use. Businesses and organizations need to get a Business Pro license to use eM Client. Discounts are offered to schools and nonprofits.

What is the Pro license on eM Client?

The basic Pro license provides helpful features for users to improve their productivity and manage their emails. The eM Client Pro has innovative solutions to common email management problems; like managing attachments efficiently and translating messages. Pro license users have access to the following innovative features:

  • Thread view Thread view
  • Notes for emails Notes
  • Notes for emails Tracking pixel detection
  • Notes for emails Snooze email
  • Notes for emails Watch for reply
  • Notes for emails Mass mail
  • Notes for emails Undo send
  • Notes for emails Send emails later
  • Notes for emails Notes for emails
  • Notes for emails Translation for incoming and outgoing emails
  • Notes for emails Attachments view

Check the current feature list on the Pricing page.

The Pro license will revolutionize the management of your messages, attachments, notes, calendar, contacts, and tasks.

What is the Business Pro license on eM Client?

Companies have the option to buy a Pro license for the employees who need to use eM Client - or for the entire company! A license is needed for each device that will have eM Client installed. You can purchase the number of Pro licenses you need all in one package. The price you pay per device will be cheaper if you buy more licenses at once. Lifetime upgrades can also be purchased for Pro licenses for companies to enable updates across all devices with the Pro company license.

If you need to purchase more than 50 licenses for your business; reach out to [email protected] to get a quote.

Business Pro: License Manager

The difference between a Pro license for individuals and Pro licenses for companies is that the company license includes access to the License Manager. The license manager gives you full control over all the eM Client licenses on each of the devices in your company. Keep track of which licenses are activated and add licenses as your company grows. You can adjust the settings for each license; for example, you can add server settings to customize features across all or specific licenses in your business. Customizable features include shared signatures, email templates, and other tools that are essential for establishing unity across your company.

The License Manager also includes the remote deactivation feature. This can be used to deactivate computers that are no longer accessible - effortlessly from your own device. This adds convenience to the process of making sure eM Client is running smoothly for the entire company.

What’s the difference between a single-device license and a multi-device license?

One license is the equivalent of one seat, which can cover one device. If too many people attempt to use the license, the oldest activated device will be automatically deactivated. This will happen with both Free and Pro licenses for individuals. Individual users who wish to access more seats for their devices can purchase additional Pro licenses.

When you initially purchase your license, you will be asked how many licenses you wish to buy based on the number of devices you plan to use with eM Client. You will need to purchase the number of licenses needed for each employee. For users with terminal services: terminal servers require the same number of license seats as users in order to accommodate all of the users on the terminal server.

For Pro licenses for companies: If a new employee needs an eM Client license seat, but you have run out of licenses; you will receive a warning. The warning will explain that you have no seats left on your license and that you need to deactivate a seat from an older device in order to continue. You can also reuse old license seats. For example, if a new employee is hired after someone leaves the company, the new employee can take the license seat.

Manage licenses by navigating to Menu > Help > License inside the app or remotely through the License Manager.

Lifetime upgrades on eM Client

A lifetime of upgrades is another bonus option that users can pay for when purchasing the eM Client Pro license. This ensures that your application is always up to date with the newest major version of eM Client.

Pro license users without this feature can only upgrade their application based on version updates and not new version releases. For example, Pro license users who purchased eM Client while the latest was version 8.1 could upgrade to eM Client version 8.2 without Lifetime upgrades. However, when eM Client version 9 was released; users needed to purchase the major version upgrade to use it.

Users who have opted out of lifetime upgrades have the option to purchase a one-time upgrade for new major versions of eM Client. If you decide that you want to switch to lifetime upgrades; you can easily add lifetime upgrades to your existing Pro license.

You don’t have to upgrade your application if you enjoy the version of eM Client that you’re currently using and don’t care about new features. Licenses for the version of eM Client you’re using never expire, so you’ll continue to have access to your application even if you choose not to update.

Do you have more questions about our licensing model? Take a look at our FAQ page about licensing or reach out to us directly at [email protected]. If you’d like to learn more about all the cool features available for you in eM  Client - check out our blog!