Frequently Asked Questions

Licensing

Everything you wanted to know about eM Client licenses and license management. We hope that you can find your answer here, but if not, please let us know through the Community Support or the VIP Support (if you’re a Pro license user). We will be happy to answer any questions you may have!


  • WHAT IS THE DIFFERENCE BETWEEN A PRO LICENSE AND A FREE LICENSE?

    While the Free license allows you to set up the maximum of two accounts in the application, it is possible to add an unlimited number of accounts with the Pro license. The Pro license also enables you to use eM Client for commercial purposes. Commercial use is any activity that helps you make profit, the Free license therefore cannot be used in company settings or on personal computers for business correspondence.

    Pro users also gain access to the dedicated support system, the support options are fully described here.

    If you’re not sure about the type of license that you need, please get in touch with the sales department at sales@emclient.com.

  • I HAVE MY LICENSE DETAILS - HOW CAN I ACTIVATE?

    In the eM Client application, go to Menu > Help > License. Click on Activate and insert your activation key (including the hyphens).

  • WHAT IS YOUR UPDATE MODEL?

    By purchasing a regular eM Client Pro license, you get the latest officially released major version of eM Client, all the smaller updates related to that version and one year of VIP support. If you decide to upgrade to a newer version of eM Client or get another year of VIP support, you will need to renew your license here.

    If you purchase Pro license with Lifetime Upgrades, you will gain access to all present and future versions of eM Client, as well as one year of VIP support.

  • HOW CAN I CHECK IF AN UPDATE IS AVAILABLE?

    To check if your eM Client is up to date, navigate to Menu > Check for updates. eM Client however usually checks for updates automatically. Updates are pushed in waves to avoid overloading the server so not all users receive the update notice at the same time.

  • I purchased Business licenses, how can I manage them?

    You can overview your licenses using our License manager and even remotely manage specific activations. Find out how to manage your licenses or assign centralized settings to your activations.

    If you cannot find your License manager login credentials, you can reset them here.

    Please keep in mind that the credentials are case-sensitive and do not contain any whitespace characters.

  • My license reached maximum activations, what does it mean?

    This means that your license is activated on the number of devices your license was purchased for. You need to ‘free’ up some seats to use the same license on new devices. Either deactivate the license on the older device (Menu > Help > License) or if you do not have access to it anymore, use our License manager to remotely deactivate the older activation.

  • eM Client is having trouble with a connection to the License server, what can I do?

    If you have trouble connecting to the license server to activate your license, make sure to add licensing.emclient.com to exceptions in any security apps, VPNs or Proxies.