Frequently Asked Questions

Looking for new ways how to use eM Client?

Whether you’re looking for new ways to use the application or need help with some of the existing features, we’ve prepared a couple of answers to the most common questions to help you. We hope that you can find your answer here, but if not, please let us know through the Community Support or the VIP Support (if you’re a PRO license user). We will be happy to answer any other questions you may have!

  • What are ‘Local Folders’?

    Local Folders are folders that eM Client doesn’t synchronize with the server, meaning their content is stored locally in the application’s database. There are various reasons for why you might want to store emails in Local Folders. For example, you can move or copy your emails there to make space on the server or to secure them in the event of a server failure. You can also move messages there so you can access them while offline. Just don’t forget that you can also use the ‘Download messages for offline use’ function that downloads the content of selected IMAP folders or of the the whole account into the application’s local database.

    These folders can be enabled/disabled in Menu > Tools > Settings > General > General.

  • What are ‘Smart Folders’?

    Smart Folders are virtual folders that display all messages from a certain folder type (such as Inbox, Outbox, Sent, Unread, Flagged messages, Search Folders or Category folders) from all of your email accounts at once. They can be found in the left pane in the Mail tab, above the folders for your individual accounts. This feature allows you to check all emails without having to go through each separate account individually.

    These folders can be enabled/disabled in Menu > Tools > Settings > General > General.

  • How can I change the database location?

    The default database location is in the eM Client folder under your user profile in hidden folders AppData\Roaming (the path is usually C:\Users\username\AppData\Roaming\eM Client). To change it, please navigate to Menu > Tools > Settings > General > Storage where you can adjust the database folder location. However, as the disclaimer in the settings warns: when you change the location, your original database will not be transferred. Instead a new database will be created there.

    If you’d like to transfer your data, please first change the location in the settings, turn eM Client off and then manually move the database folder from the original location into the new one. Please note that eM Client must stay turned off during this process. Check for eM Client or mailclient.exe in the Task Manager and if you see a process with either of these names, end it before you proceed.

  • How can I backup my database to transfer all my data to another device?

    The easiest way of moving your database to another device is to make a backup of your current database in Menu > File > Backup. eM Client will back up the whole application database into the folder selected in Menu > Tools > Settings > General > Backup. You can also enable the option of automatic back ups in regular intervals here.

    You can transfer this backup to a device of your choice and restore from it through Menu > File > Restore.

  • How can I change the backup interval? And how can I schedule the backup to occur at a particular date and time?

    The backup options are accessible in Menu > Tools > Settings > General > Backup. You can choose the folder where the backups will be saved and once you check the ‘Enable Backup’ option, you can also select how often you’d like the back up to occur and how many backups you want to keep (you can store up to five different backups at a time).

    To change the time of the backup, open up the Windows “Task Scheduler” tool. Click on the Task Scheduler Library and you will see eM Client Database Backup in the middle window amongst the other tasks. Double-click it to open the properties, go to the ‘Triggers’ tab and you can edit the time and day when the back up takes place.

  • How do I use the search?

    Even if you use features like rules and customizable folders to sort your mail, it can still be difficult to find a specific email. While you can manually go through your folders, there’s a much easier way to quickly find what you're looking for – all you have to do is use the search feature.

    The search bar is located in the upper right corner – when you are viewing the Mail tab, that is above the e-mails in your current folder. You can use this bar to search for keywords in the title of an email, the body or the sender’s address. Type in the keyword, hit ‘Enter’ and a list of emails with that phrase will pop up.

    For a slightly more advanced search, you can type a “?” in the search bar and a drop-down menu will appear. This can help you narrow down your search by specifying things like the location of the keywords, if the email has an attachment, if it was sent before or after a certain date and so on. You can also click the downward pointing triangle at the end of the search bar to get a list of advanced options to further narrow down your search. Select ‘Advanced Search’ for even more options.

    If you don’t remember a certain part of your keyword, you can use the wildcard “*” to represent any character(s). For example, searching for “*ance” will turn up both “finance” and “fiancé”.

    eM Client always searches as though there was a wildcard at the end of your keyword, so even if you don’t insert a “*” at the end, it will effectively still search for “keyword*”.

    If you search for an email address, eM Client will give you a list of suggestions for completing the address based on who's in your contact list. Please be aware that @ isn’t treated as a separator, the whole address is therefore one text string. If you’re searching for a text inside the domain name, you need to use the wildcard: e.g. searching for ‘*’ will turn up

  • I have duplicate emails/contacts/events/tasks – how do I get rid of them?

    eM Client offers the Deduplicator tool to help you with duplicate items of all kinds. This allows you to delete, move, or merge (in case of contacts) the found duplicates.

    You can find the feature in Menu > Tools > Deduplicator. From there, a window will pop up asking if you want to run the deduplicator on your emails, events, tasks, or contacts. Select the item type and click Next. You can choose to search either in individual folders or in groups of folders. Once you have selected the folder(s)/accounts on which you’d like to perform deduplication, click Next. You will then be asked about what action you’d like to perform on the items.

    If you see duplicates in the Smart Folders and you have a Google account set up, please check whether this isn’t caused by Gmail’s handling of the labels.

  • How can I archive my emails using eM Client?

    There are two types of archiving: local archiving and server-side archiving.

    For local archiving, eM Client contains an Automatic Archiving feature which allows you to download all messages older than a selected number of days from the server and keep them stored on your local drive. These emails can be found in the Archive folder in the program’s left pane, below the accounts folders and Local Folders. You can find this option under Menu > Tools > Settings > Mail > Automatic Archiving. It is necessary to set Archiving Scope under the Account Preferences section for the archiving to be performed.

    Server-side archiving is only supported for Google. To perform Google server-side archiving, you can use an option ‘Move to Archive’, available in Inbox. On Google, the Inbox is not where your messages are actually saved – your emails are all stored in Google’s All Mail folder. The Inbox messages only appear in the Inbox folder because they have the Inbox label attached to them. This is because Google’s folders correspond to Google labels (and eM Client categories). When you choose the ‘Move to Archive’ option, the Inbox label (category) is removed and the message is then only displayed in its real location – the All Mail folder.

  • How can I export data out of eM Client?

    eM Client supports export to all standard file types for all your items. You can export emails into an email message format (.eml), calendars and tasks into iCalendar files (.ics) or your contacts into VCards (.vcf). You can also export your account settings, rules, signatures and other settings into an .xml file and import it into another instance of eM Client. The export feature is accessible in Menu > File > Export.

  • How can I delete an account?

    If you decide, for whatever reason, that you don’t want to have a specific account set up in eM Client anymore, you can delete it in just a few seconds. Go to Menu > Tools > Accounts. In the left-hand side of the dialog box, you’ll see the list of accounts you’ve linked to eM Client. Now just click on the small trash bin icon next to the account that you’d like to delete.

    Please make sure that you have all of your data backed up or accessible on your server before you delete your account as it’s not possible to take this action back. If you’re using the IMAP protocol or the POP3 protocol that keeps a copy of the message on the server, only a local copy of the data will be deleted and your data will stay on the server intact.

  • How can I set up which account is used as default?

    If you have several email addresses linked to eM Client, the first one that you have added will be automatically set as default. This is the account that will e.g. be selected as sender when you compose messages in a neutral place, such as the Smart Folders. You can change which email account you’re sending messages from just by clicking on your email address in the New Message window. If you want to change your default account so you don’t have to perform this step every time, go to Menu > Tools > Accounts, select the preferred account from the list on the left side and then click the ‘Star’ button. The account marked by a star is the one set as default.

  • How can I change the account order in the left panel?

    To change the order of the accounts, go to Menu > Tools > Accounts. On the side of the window that appears, you’ll see a list of the accounts that you have linked with eM Client. If you want to change the order of these accounts, simply click on one of them. Then use the buttons with arrows just below the list of accounts to move the account you’ve selected either up or down. This changes the order of your accounts in the main Mail tab. The location of account’s subfolders and Local Folders and Archive can't be changed.

    Please note that changing the order is not the same as setting an account as default. The default account is always the one marked by a star, not necessarily the first one on the list.

  • How can I set rules?

    Go to Menu > Tools > Rules and a window with various options will appear. You can create and edit the rules from here. Follow the Rule Wizard and it will guide you through the process.

  • How can I edit shortcuts?

    You can edit shortcuts to fit your needs by going to Menu > Tools > Settings > General > Shortcuts. Click on any shortcut that you want to change. Now, press the combination of keys you would like to use instead and the new information will appear next to the option name.

  • How can I setup a Default Reminder on my calendar?

    The default reminder status for calendars and tasks in eM Client is set to ‘No Reminder’. You can adjust the default reminder time for each individual folder in their Properties menu. Simply right-click a calendar or task folder (any of the folders under your email address on the left hand side in the Calendar or Tasks tab), choose Properties and set the default reminder in the General tab. You can also change the color and other properties here.

  • How can I customize the toolbar?

    Right-click anywhere in the toolbar and select Customize. In the window that appears, remove and add items or change their order by using the Add, Remove and Arrow buttons. In versions newer than eM Client 7.1, you can also customize the Mail toolbars centrally in Menu > Tools > Settings > Appearance > Toolbars.

  • Why am I getting a message that a maximum number of allowed translations for my license was reached?

    eM Client uses external service for translations, so it has to pay for each translation made through its interface. For this reason, Free license users have limited access to this feature. There are no limits for the PRO users.