Frequently Asked Questions

Free license, as the name implies, can be registered at no cost. This license is meant for personal use and some of its features are limited.
Personal and Business licenses are paid licenses with no feature limits. Find the list of all features on our Pricing page or the License model page. You can decide to buy the license as a subscription or for a one-time fee.

While the Free license allows you to set up a maximum of two accounts in eM Client, it is possible to add an unlimited number of accounts with the Personal or Business license.

Free license can be activated on one device at a time.

The paid licenses also enable you to use eM Client for commercial purposes. Commercial use is any activity that helps you make a profit – the Free license therefore cannot be used in company settings or on personal computers for any kind of work or business correspondence.
The Personal license is intended for home use and for freelancers or sole proprietors.
Personal license cannot be used in companies, schools, non-profit organizations, governments, or any other institutions, even if you are just an employee. In these cases, a Business license is required.

Business and Personal license users also gain access to the dedicated VIP support system. The support options are fully described in the Support overview.

If you’re not sure about the type of license that you need, please get in touch with our sales department at [email protected]

Go to menu > Accounts. On the left side of the window that appears, you’ll see a list of the accounts that you have linked with eM Client.

To change the order of these accounts, simply click on one of them. Then use the Up or Down buttons in the top toolbar to move the account in the desired direction. This changes the order of your accounts in the main Mail tab.
The location of the Local Folders and Archive cannot be changed.

IMPORTANT: Please note that changing the account order is not the same thing as setting an account as default. The default account is always the one marked by a star, not necessarily the first one on the list.

Favorite folders are a set of folders available at the top of your mail folder list.

The Favorites include global pre-defined folders, formerly known as Smart folders, that unify your accounts' inboxes, sent folders, drafts, etc. They also contain special folders for all unread messages, all messages with a flag, Snoozed emails and important messages that have Watch for reply enabled.

You can also add your existing folders from any of your accounts to the Favorites, simply drag&drop the folder into this section or via right-click > Add to Favorites.

This way you can have folders that you use often right at hand.

If you pin folders with the same name into the Favorite folders (for example specific Inboxes) you can rename them. The name change in the Favorite section will not affect the original folder name.

Tags are labels you can use to attach a detail or category to a specific item. You can then use this tag to search for these items, look through special tag folders or just use the colors to make your data more organized.

You can manage tags in Menu > Tags on Windows or Tools > Tags on MacOS. When you create a tag, you can give it a name, assign a color and even a keyboard shortcut. You can then specify if the tag can be used for messages, events, tasks, contacts or notes or any combination of these.

If your items are synchronized with a server that supports the tags feature, they will be synchronized across your devices. Otherwise, the tags will be kept locally. Gmail labels are treated as Tags in eM Client.

You can also color-code your message list according to your tags. To enable this, select ‘Use color of tag as text color’ in menu > Settings > Appearance > Lists.

Note: Tags have been called Categories in eM Client 7 and all older versions of eM Client.

Read more in the Documentation: About Tags

This is likely caused by the system notifications from your operating system. Try going to Menu > Settings > General > Notifications and disabling the "Use system notifications box". Sometimes the system notifications from Windows misbehave and don't work correctly.

When you disable them, the native notifications for the eM Client Application take over and are more reliable.