Frequently Asked Questions

Need a few tips on how to get started?

We've prepared a couple of the most frequently asked questions that should help you answer any setup issues. We really hope you can find your answer here, but if not make sure to let us know on the Community Support or on the VIP Support if you're a PRO license user. We'll be happy to answer anything that might be missing.

  • How to install eM Client?

    After you download the installer from our website, open the "setup" file downloaded and proceed with the installation steps. During the installation, you can choose to set the application as default or to make the application launch automatically on startup.

  • How can I import my old data?

    After you install eM Client, you can choose to import your data directly from Microsoft Outlook, Thunderbird, other popular clients or a previous eM Client backup. If you want to import your data from email messages, calendar and contacts files you can use the built-in import feature available under Menu - File - Import. You can also import your settings from an XML file or other email applications such as Mozilla Thunderbird or Mailbox.

  • What is the difference between a PRO license and a Free license?

    The main difference between a Free and a PRO license is the unlimited number of e-mail accounts and the possibility to use eM Client for commercial use. Commercial use is any activity that helps you to make a profit, and as a result, the Free license cannot be used in company setting or on personal computers for business correspondence. Last but not least is the "PRO support" option, which is described here.

  • I have my license number - how can I activate it?

    In eM Client, go to Menu - Help - License. Click on Activate and insert your license key.

  • How can I check if there's an update available?

    To check if your eM Client is up to date, navigate to Menu - Help and click on "Check for updates". However, eM Client usually checks for updates automatically without any user input.

  • What is your update model?

    Our current update model is this: by purchasing an eM Client license, you get the latest officially released major version of eM Client, all the smaller updates related to that version, and one year of VIP support. If you decide to upgrade to a newer version of eM Client or get another year of VIP support, you will need to renew your license here.

  • How can I set up which account is used as the default?

    If you have several e-mail addresses linked to eM Client, you might want to set one to be your default account. This is the account your emails will automatically send from when you compose them. You can change which email account you're sending messages from just by clicking on your email address in the New Message window. If you want to change which account is your default account so you don't have to perform this step this every time, there's an easier way to do it. All you have to do is go to Menu - Tools - Accounts. On the left side, you will see a list of your accounts and four buttons underneath. Just click on the account you want, and then select "star" button. That account will now be the one your emails are automatically sent from unless you specify otherwise.