Frequently Asked Questions

Looking for insights to the new features in eM Client 8?

Whether you’re looking for new ways to use the application or need help with some of the existing features, we’ve prepared a couple of answers to the most common questions about the features in eM Client 8. We hope that you can find your answer here, but if not, please let us know through the Community Support or the VIP Support (if you’re a Pro license user). We will be happy to answer any questions you may have!

  • I see a red triangle next to my account name after upgrade, how can I fix this?

    If you use Google or Yahoo accounts your accounts might have stopped synchronizing after upgrade. This is most commonly caused by external apps like Antivirus, Firewalls, VPNs, etc. which are blocking the new eM Client 8 for your safety, because the program is new and therefore not in any trusted databases of these programs.

    Adding eM Client to exceptions in these apps and disabling any mail shields should resolve the issue.

    We also recommend reporting this to the provider of your security app, so they can update their records and not block eM Client in the future.

  • How can I open eM Client in more windows?

    Starting with eM Client 8, you can open eM Client in more than one instance. So if you want to have Mail open in one window and Calendar in the other, you can! Just right-click any of the left pane items and select the option "Open in New window..".

  • All attachments window - How can I look through all my attachments? What is the All Attachments View?

    All Attachements View is a new section in the left pane. In this section you can load all attachments from your accounts and messages and easily search for the ones you need.

  • Server rules support for Exchange/Office365 and IceWarp

    You can set up and manage some of the rules directly on the server for Exchange and IceWarp accounts. Next to the 'New rule' button in the Rule window toolbar you can now select from Local rules and your accounts' specific server rules. When the rules are on the server instead of just in eM Client they will be applied to new messages, even when eM Client isn't running. And if you use eM Client on numerous devices, you don't need to set up or copy the rule to each device separately.

  • Can I add an attachment as a link instead of a direct file? Can I use a Cloud storage like Dropbox, OneDrive or Google Drive?

    Starting with eM Client 8 attachments can be uploaded to Dropbox, OneDrive and Google Drive. You need to have these apps available on your device and be logged into your accounts to make them work with eM Client. When you attach a file from the Cloud storage folders you will get to decide if you want to insert the file or just the link.

  • Can I use swipe gestures to manage my emails more quickly?

    Yes, you can use left and right swipe gestures in the message list and in Notes. The actions for each swipe can be set in Menu > Settings > General > Swipe.

  • Favorites feature

    The Favourites section include a myriad of interesting folders. It includes pre-defined folders like Global Inbox, all Unread messages or all Flagged, but you can also add your own folders. If you want to have one of your folders or subfolders from a specific account always available at the top, just right-click it and use the 'Add to Favorites' option and a copy of that folder will be available under the Favorites section!

  • What is the encryption during the initial setup for? (PGP)

    During the account setup you will be offered PGP encryption for your account. With PGP keypair you can digitally sign your messages, so the recipients of your emails can be sure the message from you was not tampered with and they can send you encrypted messages that only you can read! Read our manual on how to use email encryption.

  • Can I easily view today's events in the Mail window?

    Yes, there is a calendar item in the right sidebar which contains just the 'Today' column from the Calendar section and you can keep it at hand when working on your emails or any other part of the program.

  • Full support for local and server side Notes

    Notes are a new left pane section that you can use. In addition to Local Notes you can also synchronize Notes for Exchange and IceWarp accounts. Google Keep unfortunately does not allow access from external apps and Evernote plans to shut down the API access for external apps soon, so these services could not be implemented.

  • What are the account avatars for? What are the little circular images next to my accounts/messages?

    You can assign an image to each of your accounts during the account setup or change the image at any time in Menu > Accounts. These avatars will help you determine which account your messages belong to in mixed views and search results.

  • Searchable settings

    The settings now have a search field in the top left corner.

  • Minimized left pane view with an elementary functionality

    To get more space for your message list and message detail, you can now minimize the left pane as well. You will still be able to access your favourite folders, inboxes of all the accounts and all the left pane sections like Calendar, Contacts, Tasks, Notes and the All Attachments View.

  • Improved support for Tags

    Categories have been changed to Tags. You can now manage both categories and Gmail labels in the same place.

  • Advanced search and filtering for email attachments (with full text search in documents such as Word, Excel, PDF etc.)

    AttachmentName and AttachmentContent keywords have been added to the search so you can now look for words directly contained in the attachments. In the new All Attachments View you can easily sift through the files directly.

  • Watch for Replies feature to keep track of replies to important emails

    If you expect a reply for an important email, you can setup a special reminder in eM Client. You can either get a reminder for a when such reply is received or you can get reminded after a specific time frame that your message was not replied to, so you can reach out to the recipient again.

  • What is the Snooze feature good for?

    The Snooze feature is available in the main toolbar and can be used to remove a new messages from your Inbox for a specific amount of time before returning it back into the Inbox as a new message. This makes Inbox zero easier as you can deal with messages once you are ready or have time for them instead of having them clutter your incoming mail folder.

  • One-click archive function for any IMAP account (not only GMail)

    The convenient 'Move to Archive' button and shortcut is now available for all IMAP and Exchange accounts, the feature will create an Archive folder directly inside that account so your messages stay on your mail server.

  • Save emails to PDF feature

    Individuals emails can now be saved as a PDF file, just right-click the message and use the 'Save as' option. You can then choose if you want to save the message into and EML or PDF file.

  • How can I downgrade back to eM Client 7?

    Our databases are not backward compatible for older versions and once you upgrade your database to accommodate the new version, you cannot just simply install an older version over it.

    If you have a backup of your database from eM Client 7 you can skip any export. If not, you will need to export local data before the downgrade to keep them.

    For accounts set up with IMAP or EWS protocol this is not an issue, as setting these accounts anew will synchronize messages and folders back from the server.

    For POP accounts and any data in Local folders, export them first via Menu > File > Export and once you downgrade, you can import them back via Menu > File > Import.

    The steps to downgrade then are to:

    • Export any local data you need to keep (Menu > File > Export)
    • Uninstall eM Client 8
    • Either delete the database or rename it
    • Install eM Client 7 (You can find older versions in our Release history)
    • Restore from the backup (Menu > File > Restore) or create your accounts anew and import your local data back in (Menu > Tools > Accounts, Menu > File > Import)

    If you want to just rename your database, the default location is in C:\Users\%username%\AppData\Roaming\eM Client