Frequently Asked Questions

Need a few tips on how to get started?

We've prepared a couple of the most frequently asked questions that should help you answer any setup issues. We really hope you can find your answer here, but if not make sure to let us know on the Community Support or on the VIP Support if you're a PRO license user. We'll be happy to answer anything that might be missing.

  • How to install eM Client?

    After you download the installer from our website, open the "setup" file downloaded and proceed with the installation steps. During the install you can choose to set the application as default or to make the application load on startup.

  • How can I import my old data?

    After you install the application you can choose to import your data directly from Microsoft Outlook or a previous eM Client backup. If you want to import your data from email messages, calendar and contacts files you can use the built-in import feature available under File, Import. You can also import your settings from an XML file or other email applications such as Mozzilla Thunderbird or Mailbox.

  • What is the difference between a PRO license and a Free license?

    The biggest difference between the Free and PRO versions is the Unlimited number of mail accounts and the possibility to use the application for Commercial use. Commercial use is any activity that helps you to make a profit, so the Free version cannot be used in any company nor on personal computers for business correspondence. Last but not least is the "PRO support" option, which is described here.

  • I have my license number - how can I activate it?

    In eM Client, go to Help then License. Click on Activate and insert your license key.

  • How can I check if there's an update available?

    To check if your application is up to date, navigate to Help and click on "Check for updates". But since eM Client checks for updates automatically, you don't need to use this option that often.

  • What is your update model?

    Our current update model is this: by purchasing an eM Client license, you get the latest officially released version of eM Client, all the updates related to that version, and one year of VIP support. If you decide to upgrade to a higher version of eM Client or get another year of VIP support, you will have to renew your license here.

  • How can I set up which account is used as the default?

    If you have several email addresses linked to eM Client, you might want to set one to be your default account. This is the account your emails will automatically go through when you compose them. Of course, you can change which email account you're sending messages from just by clicking on the arrow next to your email address in the "From" line. But if you want to change which account is your default account so you don't have to do this every time, there's an easier way to do it. All you have to do is go into Tools and click on Accounts. On the left-hand side, you'll see a list of your accounts and three buttons underneath. Just click on the account you want, and then select the "Set as Default" button. Now, that account will the one your emails are automatically sent from unless you specify otherwise.